Towards an agile organization
Given the current, volatile, uncertain, and complex times, the environment demands new schemes that can adapt as quickly as possible to the surroundings, as well as face crisis situations, such as the one we are experiencing. An alternative is to decide that our organization moves to a so-called agile scheme.
An agile organization is one that “moves forward” when it does not know everything that needs to be done to “move forward”, and especially when the road is foggy and the future is uncertain. Use agility to move quickly and adapt to new situations. Work smarter, it’s not about working longer, but creating more value with less work. The members of the organization have an “agile” mentality, not only open to change, but also attentive to change. Get used to learning faster, making mistakes faster and cheaper.
Thus, an agile company is one that has the following behaviors: response to change; value orientation; constant experimentation; self-managed teams; communication and collaboration with the client; continuous improvement and respect for people.
Agile organizations are customer-centric, that is, they understand that the customer is the boss, and they do everything to “make them fall in love.” That is its central objective. And this defines its operation both inside and outside the organization: Collaboration with the customer is essential. We have to know what he wants at all times and that can only be achieved by involving him (not necessarily selling but building trust).
Teams respond to a logic: they have everything they need to provide the customer with everything they need. For that they have to be small, self-managed and based on transparent and open communication. Not only are there no hierarchies but there are no egos (or at least, there shouldn’t be). They all go hand in hand, seeking a common purpose. Teams are no longer hierarchical structures in which power and positions are distributed, and they become horizontal structures. Bosses are no longer bosses. Its place is taken by the customer. The boss becomes an agile leader. A leader who trusts his team and works like a coach, taking care to unleash the talents of his team members. He goes from micro-management to purposeful management.
Agile organizations are great “learners.” This does not mean that they pass it from course to course, no! It implies that they have values and practices oriented to learning. Learning crosses the organization, and no one is left out. Everyone must learn and everyone must share what they have learned. And it is that this improves the motivation of people and the capital of the organization.
In short, an agile organization is one that manages to adapt to changes (and complexity) quickly and painlessly thanks to its agile mindset. Its objective is to make the customer fall in love. Through small teams, it does everything that is valuable to him. Experimenting, failing, and constantly learning. This translates into happiness and productivity. Is your organization currently agile? Taking on this approach is not only a challenge, but also a requirement of the environment.